Residents of Torus in Orford Flats Endure Lengthy Home Lockout
Residents of Torus, a block of flats in Orford, faced a challenging situation last week when they were locked out of their homes due to malfunctioning fob readers. This issue forced residents to rely on buzzing each other’s flats for access to the building on Sandy Lane, creating inconvenience and frustration for the community.
Inconvenience for Night Shift Workers
The lockout posed a significant challenge for residents, especially those who worked night shifts. For these individuals, gaining access to their homes in the early hours of the morning became a cumbersome task, as they had to wake up their neighbors to be let into the building. The disruption in their daily routines added an extra layer of stress to an already frustrating situation.
Delayed Resolution and Communication
According to a resident who reported the issue to the housing company on Wednesday, assurances were made that a resolution would be reached within four hours. However, as Friday afternoon approached, the problem remained unresolved. Residents were left in the dark about the details of the situation, with some resorting to knocking on windows in the middle of the night to gain entry into the block.
Torus’s Response
When approached for comment, Torus responded on Friday evening, acknowledging the inconvenience caused by the lockout. Margaret Goddard, the group assets director at Torus, explained that the issue had been resolved by an external supplier. She apologized to residents for the disruption, attributing it to the upgrade of the door entry system as part of the company’s investment in digital connectivity. Torus assured residents that they would closely monitor the system over the weekend to prevent any future disruptions.
Subheadings:
Residents Face Lockout Due to Fob Reader Malfunction
Challenges for Night Shift Workers
Torus Responds to the Situation
Residents Face Lockout Due to Fob Reader Malfunction
The lockout at Torus in Orford Flats stemmed from the malfunctioning of fob readers, which are essential for gaining access to the building. Without functioning fob readers, residents were forced to rely on buzzing each other’s flats for entry, creating a logistical nightmare for the community. The inability to access their homes at will disrupted residents’ daily routines and highlighted the importance of reliable entry systems in residential buildings.
Challenges for Night Shift Workers
Among the residents affected by the lockout were individuals who worked night shifts, compounding the inconvenience caused by the malfunctioning fob readers. For these residents, gaining access to the building in the early hours of the morning became a cumbersome and disruptive task. The need to wake up neighbors for entry further exacerbated the challenges faced by night shift workers, underscoring the impact of the lockout on residents’ daily lives.
Torus Responds to the Situation
After days of uncertainty and inconvenience, Torus responded to the lockout situation on Friday evening, offering an explanation for the disruption. Margaret Goddard, the group assets director at Torus, acknowledged the inconvenience caused by the malfunctioning fob readers and assured residents that the issue had been resolved by an external supplier. She emphasized the company’s commitment to monitoring the system closely to prevent any future disruptions, expressing gratitude to residents for their patience during the resolution process.