Home Financial, a mortgage advice company located in The Birchwood Park, Warrington, has recently been honored with the prestigious gold award for mortgage brokers in the north west at the ESTAS customer service awards 2024. The winners were revealed by TV property presenter Phil Spencer at the Grosvenor House in London, in the presence of 1,000 of the UK’s top property professionals.
Phil Spencer commended the dedication of the property professionals involved in the ESTAS community, all striving to provide exceptional service to their clients consistently. He acknowledged the commitment of these businesses to maintain high standards of service and the willingness to prove it.
The ESTAS awards, celebrating their 21st anniversary this year, place a strong emphasis on customer service excellence. Utilizing a customer review platform, they identify the top mortgage brokers based on over 300,000 customer review ratings. Simon Brown, the founder of ESTAS, emphasized the importance of finding a reliable mortgage advisor to navigate the stressful process of moving house. The awards highlight firms that excel in customer service within the property sector, with results solely determined by verified customer reviews.
Ross Jones of Home Financial expressed immense gratitude for being recognized at the ESTAS this year, attributing the achievement to their customers who evaluated their performance. He emphasized the company’s commitment to providing exceptional customer service, acknowledging the importance of client satisfaction in a competitive market.
The ESTAS awards are supported by sponsors Reapit and PayProp, with Neil Cobbold, commercial director, expressing pride in partnering with ESTAS to acknowledge outstanding work within the property industry. The focus on celebrating businesses that prioritize customer satisfaction aligns with the values of Reapit and PayProp, aiming to empower firms towards success.
The recognition received by Home Financial at the ESTAS serves as a testament to their dedication to customer service excellence and commitment to delivering on their promises to clients. As the mortgage advice company continues to prioritize personalized service and client satisfaction, their success at the awards underscores the positive impact of building strong relationships with customers in the competitive mortgage brokerage industry.
