United Utilities Ramps Up Customer Assistance Amid Bill Challenges
In a recent announcement, United Utilities revealed plans to double its efforts in supporting customers facing financial difficulties or requiring additional assistance with their bills. The water company, headquartered in Great Sankey, shared details of its customer support initiatives at the annual North West Affordability Summit held in Warrington this week.
With a commitment to investing a staggering £13 billion over the next five years, United Utilities aims to ensure the sustainability of future water supplies, address issues of leakage and sewer flooding, and enhance 500 kilometers of the region’s waterways. These ambitious plans include the implementation of a comprehensive support package designed to assist one in six households, totaling a significant £525 million in affordability aid.
Commenting on the company’s proactive approach to customer support, Mike Gauterin, Director of Customer Services and Technology, acknowledged the challenges faced by many customers. He emphasized the growing number of individuals seeking assistance in paying their water bills, attributing this trend to the necessity of bill increases resulting from the extensive investment plan.
Gauterin highlighted United Utilities’ unwavering commitment to providing support for customers encountering financial hardships, stating, “We recognize that some customers may struggle with payments, which is why we have allocated £525 million for affordability support over the next five years. Our dedication to assisting customers in need is paramount, and we collaborate closely with partners across the north west to ensure our communities receive the necessary support during challenging times.”
Currently, United Utilities assists over 200,000 customers annually through various payment support schemes, underscoring the company’s dedication to meeting the diverse needs of its customer base. To learn more about the available support options, customers are encouraged to visit the company’s website at www.unitedutilities.com.
Expert Insights on United Utilities’ Customer Support Initiatives
Impact of United Utilities’ Affordability Package on Local Communities
United Utilities’ enhanced focus on customer support and affordability initiatives underscores the company’s commitment to assisting customers facing financial challenges. By doubling its efforts to provide assistance and implementing a substantial £525 million support package over the next five years, the company aims to alleviate the burden on households struggling to meet their water bill obligations. With a proactive approach to addressing customer needs and fostering community resilience, United Utilities sets a commendable example for other utility providers seeking to support their customers effectively.