**How a Popular Garage Quickly Resolves Petrol Issues for 20 Affected Cars**
Customers at the BP Ace of Hearts garage in Bold Heath were in for an unexpected surprise when at least 20 vehicles experienced mechanical problems right after refuelling on January 9. The sudden issues prompted the garage to spring into action, ensuring a speedy resolution for the affected drivers.
**Swift Response and Resolution**
The Director of Ace of Hearts garage acknowledged the severity of the situation, stating, “We had reports of some cars breaking down on January 10, and after a few complaints, we realized something serious had happened with two of our pumps.” Following the fourth complaint, the decision was made to take the pumps out of action and address the issue promptly.
**Collaboration with Fuel Service Specialists**
To tackle the problem efficiently, the garage collaborated with Fuel Flush, a North-West “wrong fuel specialist” serving the Preston to Manchester region. A dedicated team from Fuel Flush worked tirelessly in freezing temperatures, successfully repairing all affected cars within two days. The Director praised the quality of service provided by Fuel Flush, emphasizing that every vehicle was fixed without fail.
**Customer Compensation and Support**
In addition to resolving the mechanical issues, Ace of Hearts garage took steps to compensate the affected drivers for the inconvenience caused. The Director expressed gratitude for the support received from Fuel Flush and reassured customers that their main priority was to get them back on the road swiftly.
**Investigation and Closure**
After thorough investigation, it was determined that the issue stemmed from two faulty nozzles at the garage, rather than a problem with the BP fuel itself. The garage’s commitment to maintaining high standards was acknowledged by BP, who offered full support in the aftermath of the incident.
**Conclusion**
Despite the unfortunate incident, the collaborative efforts of Ace of Hearts garage and Fuel Flush ensured that all affected vehicles were back on the road promptly. The garage’s proactive approach to customer service and rapid resolution of the issue reflect their dedication to customer satisfaction and safety.
Customers who experienced issues after refuelling at the BP Ace of Hearts garage are encouraged to visit the garage or contact starforecourts@gmail.com for further assistance.